Returns & Exchanges

At The Neon Cactus Studio, we want you to glow in your new finds. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are unworn, unwashed, and still have the original tags attached to be eligible for a full refund.

• 2.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 3.
  Pack and Ship

  Securely pack your items in the original packaging if possible and attach the prepaid shipping label provided via our portal.

• 4.
  Receive Your Refund

  Once our studio team inspects your return, we will process your refund to your original payment method within 5-7 business days.